Supports

What Support Do We Offer?

We Look Forward to Serving You

Strict Quality Control

All products are under strict quality control to ensure high quality.

Free Customization

We help you design your unique brand and help you develop your business in your country.

Free Sample

We supply free samples for our customer to test our quality.

Good After-sale Service

We back the products up and we will make it right if there are any issues with the products.

Frequently Asked Questions

What can I purchase from Borderless?

We specialize in a comprehensive range of high-quality building and decorative materials. Our flagship products include:
WPC Series: Outdoor Decking, Outdoor Wall Cladding, and DIY Tiles.
Indoor Solutions: Carbon Crystal Panels, UV Marble Sheets, and Indoor WPC Wall Panels.
Board Materials: PVC Boards, PVC Foam Boards, and other innovative building substrates. We provide one-stop sourcing for modern construction and design needs.

What is the average production time, and how can I ensure timely delivery?

Typically, our production cycle ranges from 15 to 25 days depending on the order volume and customization requirements. To ensure you receive your products on time, we recommend:
Advance Planning: Placing orders 2–3 months before your project starts.
Efficient Communication: Finalizing design specs and deposits promptly to lock in the production schedule.
Real-time Tracking: Our team provides regular progress updates from the factory floor to the loading port.

How do you ensure product quality?

At Borderless, quality is our lifeline. We implement a “Strict Quality Control” system:
Premium Raw Materials: We use eco-friendly, high-density bamboo charcoal fiber and premium polymers.
In-Process Inspection: Monitoring every stage, from extrusion to lamination and UV coating.
Pre-shipment Testing: Every batch is tested for durability, water resistance, and color stability to ensure it meets international export standards.

What is your Minimum Order Quantity (MOQ)?

To support both large-scale projects and developing businesses, our MOQ is flexible depending on the product type. Generally, for standard stock items, we accept smaller quantities; for customized colors or sizes, a specific MOQ may apply. Please contact our sales team for a tailored quote based on your specific needs.

How can I find out about shipping costs and customs duties?

Shipping costs fluctuate based on the global market and destination.
Shipping: We can provide FOB, CIF, or DDP quotes. We work with reliable freight forwarders to give you the most competitive rates.
Customs: Duties vary by country. Our experienced export team will provide all necessary documentation (CO, Form E, etc.) to help you navigate customs smoothly and minimize potential costs.

Can I get a sample?

Yes! We believe the quality of our materials speaks for itself. We offer free sample kits (excluding shipping costs) so you can test the texture, durability, and color of our WPC or Carbon Crystal products before placing a bulk order.

What services can I get from Borderless?

We go beyond manufacturing to be your strategic partner:
Brand Development: We help you design your unique brand and develop marketing materials for your local market.
Custom Design: Tailoring dimensions, colors, and textures to your specific architectural requirements.
Global Export Expertise: Professional logistics, documentation support, and after-sales technical guidance to ensure your business grows sustainably.

Get in Touch with Us!

Please feel free to leave a message. We will reply you in 24 hours.